Information we can provide
The Student Success Team will be your first point of contact for any administrative or general queries about:

• Assessment deadlines and processes.
• Certification and graduation processes.
• Completion of enrolment tasks.
• Fee payment dates and processes governing
• your studies.
• Key Academic Regulations.
• Navigating KEATS.

The team can also provide guidance on submission of mitigating circumstances applications, appeals and complaints.

Finally, the team is your connection point to specialist services you may require, including:

• Academic Faculties
• Credit Control
• Disability Services
• Funding Office
• IT
• Registry Services

Student Success Advisor
Your Student Success Advisor will be your first point of contact for support and guidance at critical decision points.
They will:

• Provide information to help you decide which modules are right for you.
• Point you to other university services and resources that can support you in your studies.
• Outline your options when it comes to taking breaks and communicate the impact on your time to graduation when it comes to taking a break or selecting certain modules.
• Manage the process if you wish to take a break, including ‘optouts’ (a short break), ‘interruptions of study’ (a long break), or withdrawals (stopping the course completely).
• Be your line of contact during break periods to ensure you’re kept up to date with any relevant information and are set up to return to your studies smoothly and seamlessly at a time that suits your needs.

Call us any time between 08.00 and 18.00 UK time, Monday to Friday. We are always contactable by email and aim to respond to all messages within 24 hours, 7 days a week.

Phone: +44 204 571 2374
Email:onlinestudentservices@kcl.ac.uk

Top tips

• After enrolment, your King’s email address will be the primary email address by which you receive all correspondence, so please ensure you check your inbox regularly and use this account when sending emails to the Student Success Team.
• Messages from the Student Success Team often contain information crucial to your course. Make sure that you open their emails (they’ll be sent straight to your King’s email account) and take their calls.
• Don’t hesitate to get in touch to ask us a question. The Student Success Team is there to help you.
• The Student Success Team can conduct online meetings with you via Zoom. This is really helpful for sharing your screen or talking through an issue.

To finalise your course enrolment there are two things you still need to do.

1 . Set up your King’s IT Account

Before your programme begins, the Registry Services team will email you with a King’s username, provisional password, and a link to the IT Account set-up page. Follow the steps below to complete your set up.

• Click the link in your personal email from Registry Services.
• Enter your username and password into the portal.
• Follow the instructions to add your security questions and answers.
• Create a secure password that you will remember.

Top tips

• Get your IT Account set up as soon as you receive your email from
• Registry Services. You’ll need your King’s username and password
• to log in to many of our other online services.
• Your King’s username should always be eight digits: a ‘k’ followed by
• seven numbers (e.g. k2849637).
• When logging in using your King’s account, you’ll need to use your
• King’s username followed by the domain (e.g. k2849637@kcl.ac.uk).
• Registering your account will enable you to access both your module
• content through KEATS and your dedicated King’s email address.
• Please note that at the point you’ve registered your account with
• us, all communications with the programme team and the Student
• Success Team will be sent to your King’s email address.
• Logins can be case sensitive, so make sure you use a lower-case ‘k’.
• Should you ever have any difficulties with your username or
• password, please contact our IT Service Desk straight away.

2 . Complete your King’s profile on Student Records

It’s essential that you complete your Student Records profile before you start your course.

You’ll need your King’s IT Account username and password to log in.Once you have it, follow the steps below to fill out your profile.

• Log in to Student Records using your King’s username and password.
• Click on Welcome to King’s College London.
• Follow the steps to complete your profile.
• Upload a photo of yourself if you would like to collect a Student ID card.

Top tips

• If you need a copy of your Confirmation of Study letter, you can print it from your Student Records profile.
• Should you decide to request a Student ID card from us, this can be collected from Student Services at Bush House, 4th Floor, SE Wing on Strand Campus. You can drop in to collect your card at any time, but you may have to wait to be seen. We are currently unable to post ID cards to home addresses. The Confirmation of Study letter above is available for use to confirm your studies to third parties.
• A Student ID card will give you access to services on the King’s College London campus.

Our virtual learning environment does not require an advanced PC to run. However, in order to avoid any surprise interruptions of your studies, we highly recommend checking the system specifications on the computer or laptop you plan to use.

See the minimum requirements below.

Hardware
Headphones, soundcard and speakers, microphone and webcam.

Intel Core i5 (Minimum Dual Core 2 GHz) or AMD A10 or equivalent, 4GB of RAM (recommended 8 GB for better overall experience), with a screen resolution of at least 1280x800px

Please note that most weekly content and activities will be accessible via phone, but a PC/laptop/tablet will be required for assessment.

Operating system
Windows: Windows 10 or later.
Mac: Mac OS X 10.13 or later.
Linux: 64-bit Linux distribution of Ubuntu 16.04+ LTS, Fedora 30+ Workstation, RHEL 8+
Workstation or CentOS 8+.
Android: last three versions 10, 11 or 12.
iOS: last two versions 13 or 14.

Internet connection
Broadband/high speed connection. We recommend 10 Mbps download and 5 Mbps upload speeds.

Please note

• Much of our course content will be accessible by mobile and tablet. Mobile access requires either Windows OS 8+, Android OS 5.1+, or iOS: IOS8+.
• A PC or Mac is required for assessment.
• You will need access to Microsoft Teams and Office 365 for your course. However, these can be provided to you as a King’s student.
• Any live webinars that are included in your programme will be run in Adobe Connect. Your Student Success Team will use Zoom to conduct webinars and online meetings. There are no costs associated with any of these platforms.

Browser
Latest versions of Chrome, Firefox or Safari. Internet Explorer is not recommended, but IE11+ should work for most activities. Browser must be Javascript enabled. Other and older browsers may work but are not regularly tested.

Other software requirements
Microsoft Teams, Adobe Connect and Office 365. Access to these applications will be provided to you as a King’s College London student. Please note that some software, including Adobe Connect, will need to be downloaded and installed, which will require administrator privileges.

You don’t need to be a computer expert
We do expect all students to have a basic level of computer literacy. However, support is available for students that encounter problems. Students can build their skills using the the Essential Digital Skills Programme on KEATS. Please contact your Student Success Advisor if you have difficulty accessing your learning and assessment materials.

Your online learning content is delivered through a virtual learning environment called KEATS, which stands for the King’s E-Learning and Teaching Service.

KEATS is an advanced learning platform designed to enable, extend and even enhance the types of learning activities that you would expect to find in a traditional on-campus course.

Once you’ve completed your enrolment tasks (see page eight), you will be granted access to KEATS. You will be able to log in using your King’s username (the letter k followed by seven numbers) and password.

After you have logged in successfully, you will be able to view your dashboard and see which modules you are currently enrolled on. You can also access the King’s Online Student Hub by self-enrolling on the module. This area of KEATS has lots of helpful resources for you to refer to throughout your studies with King’s. Here you will find information on study skills resources, mentoring opportunities, key dates, important contacts, careers advice, King’s College London Students’ Union (KCLSU), and much more.

See page 16 for more information about the Hub.

At the top of your dashboard you can visit the quick links tab which will help you locate your King’s emails and student records portal.
Please check this regularly for new emails and updates.

Having problems?
Should you have any trouble navigating KEATS, please refer to the Essential Digital Skills Hub (found in Student Help) for a course on using the platform. You can also reach out to your Student Success Advisor for a walkthrough over Zoom. Should you have any trouble with your username or password, please contact our IT Service Desk for assistance.

Contacting IT Service Desk
As an online student, access to technical assistance is key. We are able to provide an IT Service Desk that is available to you 24 hours a day, 7 days a week 365 days a year.

Phone: +44 (0)20 7848 8888
Email: 88888@kcl.ac.uk

Module opt-outs
If you have an unavoidable obligation outside of your course and need a break, you can speak to your Student Success Advisor about opting out of a module.

You are permitted to informally opt-out of up to three teaching modules in a row. Students must arrange an opt-out with their Student Success Advisor before 12:00 on the continuing student payment deadline (two weeks before the teaching start date). If, by this point, you have already paid the module cost, the module fee will be held on your account to pay for later modules.

Please bear in mind that missing a module may delay your graduation time considerably.

Reassessment break
If you have pending reassessments in the next teaching period, you may be able to take an exceptional ‘Reassessment Break’ from the next module to allow you to focus solely on your reassessment. This is something you will need to discuss with your Student Success Advisor.

Interruptions of study
If you need more time off, you can apply for a formal ‘Interruption of Study’ for a period of up to two years. As this would involve formally suspending your studies, an interruption should not be undertaken lightly. Please have an extensive conversation with your Student Success Advisor to find out whether it’s right for you.

During a formal study interruption, students would maintain access to KEATS, to any previously completed modules, and to their King’s email accounts. Students are advised to keep in regular touch with the Student Success Team. During an interruption, students are not permitted to take part in any academic activities such as reassessments.

Please note

- Students that miss three consecutive modules without arranging an opt-out with the Student Success Team will be considered withdrawn from the course.

- King’s regulations forbid students to enrol or study on any other courses during their time with us.

We want every student on our courses to feel financially safe and comfortable with their obligations to King’s. Take a read through the information below to get acquainted with payments and learn about the options and support you have access to.

Your deposit
Most likely, you’ve already paid your deposit to start studying at King’s. This fee not only secures your place on the course, but also stands as payment for your first module.

You have 14 days from the moment you accept your offer and pay your deposit fee to change your mind about the course and apply for a refund. After this date, your deposit becomes non-refundable. To request a refund within this 14 day period, please contact the Student Success Team.

Paying for modules

From your second module onwards, you will be required to pay course fees on a modular basis.

You will be sent an invoice prior to the start of each module. Payment for this invoice must be received by King’s College London by the specified payment deadlines. Students that miss this deadline will have their access to the module suspended before the module starts.

Students are automatically enrolled on each module and sent an

invoice, so make sure you discuss your module plans with your

Student Success Advisor. They need to be informed if you’d like to

take a break in advance of the payment deadline.

Finding your invoices

Your module invoices will be delivered by email to both your King’s

IT Account email and your personal email address. If you can’t find

a copy of the email, please log in to Student Records and find your

invoices listed under My Fees > Student Fee Details.

Payment methods

You can pay invoices online using a credit or debit card. You don’t

need to be the named cardholder. Please note that American Express

is not accepted. We sometimes accept bank transfers in exceptional

circumstances.

Financing

Students from the UK may be eligible for financial assistance from Student Finance England. You can also acquire funding through institutions such as The Co-Operative Bank by way of a career development loan. Most funding options apply only to master’s courses and you must complete the course within three years.

For more information on UK and International funding options, please contact the Student Funding Office at King’s at funding@kcl.ac.uk

Advice and support

The Student Success Team are always ready to put you in touch with the

relevant team if you have queries and concerns about finances. If you

have trouuble managing your funds, King’s has a money advisory service

that can help you with everything from budgeting to finding a part-time

job. Take a look at the money advice section of our website or speak to

your Advisor

During your time here at King’s, we hope you’ll have the chance to

explore the amazing range of study resources we have available.

Library Services Online

By accessing the Library Service through KEATS or the King’s website,

you can browse through the Library’s online offering. Take a look at the

Library Services menu to access thousands of e-books, e-journals and

databases relevant to your studies. The library also offers access to a

range of popular e-resources.

If you see a physical book you need on the library catalogue but are

not able to borrow it, you may be able to find a digital version by using

King’s E-book Central.

Library Services Offline

As a King’s student, you also have full access to our on-campus

libraries, including Maughan Library, Wills Library, Keats’ Room

and the Institute of Psychology, Psychiatry & Neuroscience library. Use

our selection of over 1.25 million books, e-journals, e-books

and databases to enhance your studies, as well as our Archives and

Special Collections.

To see our library locations, check out our online map.

Library opening hours

Many of our libraries have 24-hour opening times. However, this is

dependent on which library you would like to access and at what time

of year. Please check the opening hours page to find out the best time

for you to visit

Study skills and tools

The King’s Learning And Skills Service (KLASS) is available to all

students, providing interactive e-learning and in-person study skills

development. Through KLASS, you’ll be able to learn about a range

of subjects, including referencing, data analysis software, Microsoft

Office products, academic writing and working with statistics.

We also have access to LinkedIn Learning – one of the web’s largest

video learning and software training sites.

Finding study resources

When researching for large projects, the best place to start is our

systematic review platform. This will help you conduct a high-quality

electronic search of materials pertinent to your subject.

It is the responsibility of your dedicated Teaching Fellow to ensure

that you have access to all the study and research resources you

need to get an excellent result. If you are looking for advice around

sourcing study materials, get in touch with them.

King’s Online Student Hub

The King’s Online Student Hub is your one-stop-shop on KEATS for all

of the resources and services that you might need throughout your

studies. All of the services mentioned below can be accessed through

the King’s Online Student Hub. You will gain access to the Hub as soon

as you complete your enrolment tasks and log in to KEATS.

During your time here at King’s, we hope you’ll have the chance to explore the amazing range of study resources we have available.

Library Services Online
By accessing the Library Service through KEATS or the King’s website, you can browse through theLibrary’s online offering. Take a look at the

Library Services menu to access thousands of e-books, e-journals and databases relevant to your studies. The library also offers access to a range of popular e-resources.

If you see a physical book you need on the library catalogue but are not able to borrow it, you may be able to find a digital version by using King’s E-book Central.

Library Services Offline
As a King’s student, you also have full access to our on-campus libraries, including Maughan Library, Wills Library, Keats’ Room and the Institute of Psychology, Psychiatry & Neuroscience library. Use our selection of over 1.25 million books, e-journals, e-books and databases to enhance your studies, as well as our Archives and Special Collections.

To see our library locations, check out our online map

Library opening hours
Many of our libraries have 24-hour opening times. However, this is dependent on which library you would like to access and at what time of year. Please check the opening hours page to find out the best time for you to visit.

Study skills and tools
The King’s Learning And Skills Service (KLASS) is available to all students, providing interactive e-learning and in-person study skills development. Through KLASS, you’ll be able to learn about a range of subjects, including referencing, data analysis software, Microsoft Office products, academic writing and working with statistics. We also have access to LinkedIn Learning – one of the web’s largest video learning and software training sites.

Finding study resources
When researching for large projects, the best place to start is our systematic review platform. This will help you conduct a high-quality electronic search of materials pertinent to your subject.

It is the responsibility of your dedicated Teaching Fellow to ensure that you have access to all the study and research resources you need to get an excellent result. If you are looking for advice around sourcing study materials, get in touch with them.

King’s Online Student Hub
The King’s Online Student Hub is your one-stop-shop on KEATS for all of the resources and services that you might need throughout your studies. All of the services mentioned below can be accessed through the King’s Online Student Hub. You will gain access to the Hub as soon as you complete your enrolment tasks and log in to KEATS.

Students take online courses to help develop their employability and explore their career potential. To help you achieve this, the King’s Careers & Employability team offers a wide range of services, events and opportunities. King’s is a target university for many employers across a range of sectors, from multinationals to SMEs, who are keen to recruit and retain King’s graduates.

Whatever your starting point, you are encouraged to explore our digital careers education content on our virtual learning environment, KEATS. Whether you are just at the start of your journey of career discovery, beginning to focus your choices, or ready to put a career plan into action, you will find lots of interactive learning support here to help you take your next step.

Welcome to our Digital Careers Education
Explore interactive courses and resources for your personal and professional development. Find information on getting your career started, creating and tailoring your CVs, finding jobs/internships and preparing for interviews. Access it anywhere, at any time. Specific opportunities for direct access to careers consultants available for Online students can be accessed and booked through King’s CareerConnect, signposted frequently from our website.

Get career advice
King’s staff have years of experience helping students into successful careers, both as industry professionals and educational mentors. Through King’s CareerConnect, you can book a range of one-to-one appointments that will help you advance your position, from career guidance to application advice, practice interviews, entrepreneurship workshops and internship meetings. Whatever your thoughts on your career path, we can help equip you with the tools and knowledge you need to be successful.

Search for jobs
Our job vacancy board gives you visibility on job openings for part-time jobs, graduate-level opportunities, knowledge transfer programmes and internships. Due to King’s global reputation, many employers target us specifically for job openings. It’s our pleasure to connect you with employers looking for your advanced skill set. If you need help choosing and applying to positions, contact King’s Careers & Employability.

Network
Understanding the landscape of your industry, and the opportunities within it, can often take more than a single conversation. The experience of seasoned professionals can be invaluable in finding a career path that works with your skills and goals.

Our Careers Education team can help you to engage with the right people in the right way, ensuring a mutually beneficial exchange. Book an appointment to find out more.

Online resources
Have an extensive collection of careers-oriented resources for you to browse. We also have subscriptions to online services, including Shortlist.me, GoinGlobal and eCareersGrad to support you with interviews, global intelligence and case study preparation. Visit our digital careers education to explore the full range.

Top tips
- We recommend getting in touch with King’s Careers & Employability early in your course. That way, you’ll get the most out of the opportunities available to develop your career.

- Never underestimate the value of networking.

Don’t forget your course leaders
Academic leaders and Teaching Fellows on your course have a deep knowledge of their fields of expertise, including the major industry players and career paths. They can’t promise you a job, but they can clue you in on the biggest issues their industry faces and give great advice. Don’t forget to have a conversation with them.

Your wellbeing is our top priority when you’re studying with us. Academia can be a challenging environment, and you may need to push yourself intellectually to get the results you deserve.

Our wellbeing service makes sure that you are never overwhelmed by the responsibilities of student life. If you’re balancing multiple priorities or feeling the pressure, never be shy about getting in touch. The service is available between 09.00 and 17.00 UK time, Monday to Friday.

The Wellbeing Toolbox
In most cases, the causes of stress are discernible, preventable and treatable. Our Wellbeing Toolbox is a great resource for you to learn about stress and make progress towards eliminating it. Take a look at the Wellbeing Toolbox online.

Please note
If you are feeling stressed, overworked, or under too much pressure, please speak to the Student Success Team as soon as possible.

Wellbeing Service contact
Please visit our website for the Student Support and Wellbeing service.

King’s College London Students’ Union is the oldest in the UK. As a student at King’s, you have automatically been enrolled in this prestigious organisation. The Union helps to enhance the student experience here at King’s by helping students connect, build communities, have fun and drive valuable change.

Although some KCLSU communities may be harder to access when off campus, you can involve yourself in many interesting ventures that can benefit you academically, professionally and personally. Take a look below for some suggestions, or speak to the Student Success Team for their recommendations.

Academic clubs
If you have an interest in a particular subject area, or simply want to further immerse yourself in your current field of study, King’s supports a broad range of academic clubs that are open to all students regardless of their course subscription. From the English Literary Society to the IoPPN Student Association, involve yourself in a new subject and enrich your learning experience.

Student Council
As an online student at King’s, you have the right to vote in student elections, put forward motions for consideration by the Student Council, run for an elected position as a Student Officer, Course Representative or Student Council.

Events
If you’re lucky enough to be in London, come and visit our campus. You are welcome at any of the various Students’ Union events that run throughout the year. From badminton tournaments to board game nights, tours of campus or guest lectures; whatever your interests, you’re sure to find a community that you can feel at home in.

At King’s College London, we are committed to providing a diverse and inclusive learning environment. The Disability Support Team provides information, advice and guidance to disabled students, including those with long-term medical conditions or specific learning difficulties such as dyslexia. As everybody’s needs are different, it is important that a Disability Advisor speaks with you about your individual requirements.

Disability Advice Service
King’s has a dedicated, confidential Disability Advice Service. You can schedule confidential, one-to-one appointments with an advisor. There are also dedicated advisors for students with mental health conditions. Do not worry if you are not local to London; appointments can take place via Microsoft Teams, telephone or, if necessary, email.

The Disability Advice Service also offers a range of informative resources such as factsheets on different types of disability, study guides and support in applying for relevant disability funding such as Disabled Students Allowance (DSA).

If you are unsure whether you would qualify for support then please do get in touch with the service at disability@kcl.ac.uk.

King’s Inclusion Plan (KIP)
A King’s Inclusion Plan (KIP) is a personalised document that summarises your disabilities and how they affect your studies. It will also recommend ways we can support you during your time with us. Nothing in your KIP will be sent without your explicit approval, and would only be distributed to those who are essential in implementing adjustments. A KIP will stay in place for the duration of your studies, but can be updated if necessary.

Online self-help resources

Disability Advisory Service contact
Phone: +44 (0)20 7848 7018
Email: disability@kcl.ac.uk

We hope this short guide has given you some insight into how the King’s College London service teams can support and enrich your studies. It’s exciting to think how far you will be able to progress in the years to come.

Remember to complete your online enrolment tasks as soon as possible (see page eight for details) and spend some time exploring the King’s Online Student Hub on KEATS. If you have any questions about any of the details in this handbook, or feel like you need some support through the enrolment process, please feel free to reach out to the Student Success Team at any time.

We’re looking forward to supporting you through your postgraduate journey.

Best wishes,
The Student Success Team

Phone: +44 204 571 2374
Email: onlinestudentservices@kcl.ac.uk