Your Student Success Team
Welcome
We’re delighted to welcome you to your studies on one of our online degree programmes. As your Student Success Team, we are pleased to act as your initial point of contact from the time that you join one of our courses to your graduation day.
We know that, as an online student studying at King’s College London, you’ll
be accessing our courses from across thev globe. Additionally, we appreciate that many of you have chosen to study at a distance and on a part-time basis as you are also managing full-time work and family commitments alongside the pursuit of your degree. You may not always be able to reach our on-campus facilities as easily (or at all) and have busy schedules.
We’re here to make sure that you can have your queries answered as expediently and easily as someone studying on one of our on-campus courses in London. Our Student Success Team has been designed around your specific needs as an online student.
In this guide, you’ll find all you need to know about our team, how we can support you, when and how you can contact us and much more. For any further queries about the Student Success Team, please contact us using the details on the back page.
We look forward to speaking with you soon.
The Student Success Team
King’s College London
Our Student Success Teams
Our team can provide answers to frequently asked questions and general queries about your studies. For example, we can provide details of your upcoming assessment dates or module payments, and direct you to specialist support functions, including IT, the Funding Office, or Disability Services.
Our Student Success Team are available between 8.00 and 18.00 GMT, Monday to Friday. Any messages deemed as urgent will be responded to within 24 hours over the weekend.
You can reach us on:
• Phone: +44 (0)20 4571 2374 or use your booking link to book a call
• Email: onlinestudentservices@kcl.ac.uk
When you join one of our online courses, you’ll also be assigned a dedicated Student Success Advisor for your time at King’s College London. They’ll reach out to you proactively over the coming weeks, months and years to ensure you have everything you need to succeed in your studies. In turn, you can reach out to them if you need to take a break and want to understand your options, or if personal circumstances are impacting your studies.
By maintaining regular contact, your Student Success Advisor can signpost you to tailored support in a timely manner. They will also better understand your study patterns and can take these into consideration when providing recommendations on your next steps each teaching period.
Use your Advisor’s booking link to schedule a call at a time that suits you.
How to contact us
The Student Success Team
Administrative or general queries:
- Assessment deadlines and processes
- Certification and graduation processes
- Fee payment dates and processes
- Governing your studies
- Guidance on key Academic Regulations
- Navigating KEATS
Guidance on submission of mitigating circumstances applications, appeals and complaints.
Connection point to specialist services as required including:
- Academic FacultiesCredit Control
- Disability Services
- Funding Office
- IT
- Registry Services
Provision of support and guidance at critical decision points, tailored to your unique study history.
- Outlining your options when it comes to taking breaks
- Provision of information to help guide your selection of modules
- The impact on your time to graduation when it comes to deciding on a break or specific module selections
Management of opt-outs (short breaks),
interruptions of study (long breaks) and withdrawals.
Your line of contact during break periods to ensure you’re kept up to date with any relevant information and are set up to return to your studies smoothly and seamlessly at a time that suits your needs.
GET IN TOUCH
If you have any questions about studying online with King’s, please contact our Enrolment Advisors or visit our website.
+44 (0)20 7848 7860 or email onlineenrolmentservice@kcl.ac.uk
www.kcl.ac.uk/online
Terms and conditions
This brochure was updated in September 2024. It contains information on the International Corporate & Commercial Law course that King’s College London (‘King’s’) intends to run for students in 2024/25. King’s has made every effort to ensure that this information is both helpful and accurate but some changes, for example to courses, facilities or fees, may be-come necessary due to legitimate staffing, financial, regulatory or academic reasons.
